JW Marriott Charlotte

What could have been a stressful travel hiccup turned into a highlight of my trip. My flight was canceled, and I found myself spending the night in Charlotte with no luggage, feeling under the weather, and completely exhausted. I chose to stay at the JW Marriott Downtown—and it was absolutely worth it. From the moment I walked in, the atmosphere felt calm, modern, and welcoming. The staff went above and beyond to make me feel comfortable despite my situation. Kishia checked me in and not only took great care providing a complementary upgrade. She also hand walked me to the elevator and ensure that I had toiletries despite not having luggage. My room was spotless, beautifully designed, and had the kind of bed you just sink into after a long day. The downtown location was perfect, and the property had an elevated vibe that made my unexpected stay feel like a mini getaway. I left feeling rested, recharged, and genuinely impressed. I was able to have a phenomenal steak dinner at Dean‘s Italian steakhouse located on the bottom level with another extension of exceptional service. Regardless of whether you are at Dean’s, the Carolina oyster bar or Aurora‘s rooftop nightclub the vibes were on 100. Highly recommend—whether you’re in Charlotte by choice or by chance, this JW Marriott delivers an exceptional experience.

Amazing staff really help with everything thank you Mr.Milton Espinoza for helping me and my family feel welcome and definitely recommend jw

Took my family to the Carolina oyster bar and my husband loved the drinks and the food. Milton welcome us with a warm smile and took good care of my vehicle in and out. Thank you Milton we will be back.

Milton was so helpful and deserves a raise ! And promotion 💕great customer service and kindness !he brought our car in a timely manner and was above and beyond helpful with our luggage and helping us get on the road